Fresh Solutions for an NYC Icon: How Sourgum Helped H&H Bagels Save 21% on Waste Services

H&H Bagels, a New York City institution since 1972, is renowned for its traditional water bagels and iconic presence in pop culture with appearances in Seinfeld, Sex and the City, and The Office. However, as they expanded to multiple locations, they faced growing operational headaches:

The Challenge

As they grew to multiple locations across the city, H&H Bagels encountered significant hassles managing their waste and recycling services efficiently. Disjointed communication with multiple haulers, inconsistent service quality, and rising costs threatened their operational effectiveness and bottom line.

• Multiple Haulers Across Locations: Each H&H Bagels location was managed by different waste haulers, leading to disjointed communication and inconsistent service levels.

• Lack of Service Control: Adjusting or monitoring waste services was cumbersome without a centralized point of contact.

• Rising Costs: The fragmented system was driving up costs, impacting their bottom line.

Without addressing these issues, H&H Bagels faced operational inefficiencies, poor scalability for waste services, and escalating costs that threatened their ability to maintain seamless day-to-day operations.

The Solution

Sourgum stepped in to provide a tailored waste service solution that streamlined operations, reduced costs, and improved service quality across all locations.

• Consolidated Waste Services: Sourgum streamlined waste and recycling for H&H Bagels locations by partnering with local haulers while centralizing management. This eliminated the hassle of managing multiple vendors and ensured consistent service quality.

• Single Point of Contact: A dedicated Sourgum Account Manager monitored and facilitated all waste services, providing a central communication channel to quickly adjust services and resolve any issues.

• Cost Optimization Through Data Analytics: Leveraging Sourgum's proprietary SaaS platform, we conducted a comprehensive cost analysis and right-sized service frequencies for each location. This resulted in a 21% reduction in pickup frequency and established a flat-rate, predictable monthly invoice — with no unexpected variations.

• Flexible Problem-Solving: Sourgum's Haulsourcing Marketplace tapped into its network of 5,000+ trusted vendors to handle unique challenges.

• Proactive Service Adjustments with Real-Time Data: Using AI-powered monitoring, Sourgum proactively identified service issues.

Sourgum's team audited each site, met with general managers, and optimized waste services within the first month, ensuring a smooth and effective rollout.

The Results

By partnering with Sourgum, H&H Bagels experienced:

• 21% Cost Reduction: Saving $4,783 per year per location.

• Optimized Services: More efficient waste pickups with fewer disruptions and service issues.

• Seamless Communication: A single point of contact for all waste services, simplifying operations.

Conclusion

H&H Bagels faced rising costs and fragmented waste services across multiple locations. But a partnership with Sourgum delivered tailored solutions, streamlined service, and significant savings. If your business is ready for simplified waste and cost savings, contact Sourgum today to discover how we can deliver similar results.